Return Policy

We want you to be completely satisfied with your purchase, and we are dedicated in providing high-quality products, but we understand that issues may arise. Please review our return policy below:

1. Defective Items:

• If you receive a defective or damaged item, please contact our customer service team at info@crappiehead.com within 5 days of receiving your order. 
• We will provide instructions on how to return the item, and upon inspection, a full refund, including shipping fees, will be issued to the original payment method.

2. Incorrect Item:

• If the wrong item was ordered we offer returns within 5 days of receiving your order.
• To initiate a return, contact our customer service team at info@crappiehead.com
• Please note that in these cases, the cost of return shipping is the responsibility of the customer, and the refund will be processed minus any applicable shipping fees.

3. Exchanges:

• Exchanges can be made if an item of equal or lesser value is available.
• Contact our customer service team at info@crappiehead.com to inquire about the exchange options.
• If the exchanged item is of lesser value, the price difference will be refunded. If it is of equal value, a straightforward exchange will be made.

Conditions for Returns:

• Items must be in their original condition, unused, and all tags attached.
• Certain items, such as used: fish scalers, knockers, quick connects and towels, are non-returnable. 

If you have any questions or concerns, please contact our customer service team at info@crappiehead.com

 

Thank you for choosing Crappie Head Fishing